Reseat Request due to recent Medical Diagnosis / Temporary Injury / Pregnancy

Should you feel you require a reseat request due to recent medical diagnosis / temporary injury or you are pregnant, where you have purchased general admission tickets at a concert, event or match and you are concerned that your ticket is no longer suitable as a result, we would encourage you to contact your doctor or health care professional to ensure you are fit to attend the event at Wembley Stadium.  This is strongly advised, Wembley Stadium  cannot provide medical advice to guests prior to an event.

Please note, when an event is sold out it is very difficult for us to reseat guests on the day as there are simply no seats available. If your doctor or health care professional confirms it is unsafe for you to attend we would encourage you not to attend the event, however tickets will be non-refundable. 

Please note, you will not be able to bring your own seat into the Stadium.

Whilst we will do our best on an event day to reseat guest, as highlighted above this cannot be guaranteed.  Should additional reseat allocation exist, this will be based on priority, not first come first serve. We receive multiple requests on event/match days, so we ask that you are patient with our staff. Should you require this service on an event day, please make the Customer Engagement Team aware at one of the following information points.


LEVEL 1 Information Point Locations

Information Booth at Block 108

Information Booth at Block 137

Information Booth at Gate G

Information Booth at Gate H

LEVEL 2 Information Point Locations

Member Services Booth at Block 242

Member Services Booth at Block 212

LEVEL 5 Information Point Locations

Information Booth at Block 514

Information Booth at Block 539

Jon is the author of this solution article.

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