We welcome assistance dogs , as defined by the Equality Act 2010, who can provide support to their owners in what is likely to be a busy, crowded and loud environment.
However, if the dog is not kept under control or appears to be distressed in the environment, we would be required to ask for the dog to be removed from the area and would look, where possible, to provide alternate seating.
We ask, where possible, that if you need to bring an assistance dog with you to the Stadium , you inform us prior to the event, this assists with our planning to ensure we best assist you when you come to the event. Please contact us via our Help Centre.
The Equality Act 2010, (section 173) states that in relation to protecting the rights of disabled people accessing private hire transport, an Assistance dog means (a)a dog which has been trained to guide a blind person;(b)a dog which has been trained to assist a deaf person;(c)a dog which has been trained by a prescribed charity to assist a disabled person who hasa disability that consists of epilepsy or otherwise affects the person’s mobility, manualdexterity, physical coordination or ability to lift, carry or otherwise move everyday objects;(d)a dog of a prescribed category which has been trained to assist a disabled person whohas a disability (other than one falling within paragraph (c)) of a prescribed kind.
The Equality and Human Rights Commission states that assistance dogs:
•are highly trained
•will not wander freely around the premises
•will sit or lie quietly on the floor next to its owner and are trained to go to the toilet on command and so are unlikely to foul in a public place
•Most are instantly recognisable by the harness or identifying dog jacket they wea
There is a dog spending area available outside the stadium between turnstiles B & C. Should you require any support or assistance, please request support from a steward or the Customer Engagement Team who will be located at one of the Stadium Information Points mentioned below.
Level 1 Seats (Your Block number starts with 1.)
- Information Booth at Block 108
- Information Booth at Block 127
- Information Booth at Block 137
- Information Booth at Gate F
- Information Booth at Gate J
Level 2 Seats (Your Block number or suite starts with 2, 3 or 4)
- Member Services Booth at 203
- Member Services Booth at 215
- Member Services Booth at 238
- Member Services Booth at 249
Level 5 Seats (Your Block number starts with 5.)
- Information Booth at 514
- Information Booth at 539
Information Point Facilities
- Loan of Assisted Listening Devices and Wheelchairs
- Young Visitor Wristbands
- First Visit Certificates and Stickers
- Lost and Found Claims
- General Information on Transport and local Facilities
- Questions and Feedback