Purchase Accessible Tickets & Proof of Eligibility

Please note that all accessible tickets are sold via Wembley Stadium only, unless stated on individual event page. We ask that if you have access requirements that you do not purchase from any other ticketing agency as we may be unable to assist you.

Should you be looking to purchase accessible tickets and/or require a personal assistant for an upcoming event at Wembley Stadium connected by EE, we kindly ask that you follow the process below. All tickets are sold subject to eligibility.

1. Please send us your supporting documentation via email. We ask this of all guests purchasing tickets to ensure fairness and parity.

Email: POD@wembleystadium.com

Accepted supporting documentation for accessible tickets:

  • A statement of higher or middle rate disability living allowance (DLA)
  • Receipt of either the Severe Disablement Allowance or Attendance Allowance
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Qualifying annual uprating letter
  • The Access Card (Details available from www.accesscard.org.uk)
  • Registration document which certifies that you are Registered Blind or Partially Sighted
  • Veterans Agency letter confirming War Disablement Pension
  • A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
  • If resident outside of UK please use equivalent documentation

The above is not exhaustive and we do consider each application on a case by case basis. If you are non UK based we will accept equivalent documentation.

2. To book your tickets, please call our ticketing team on 0800 093 0824. Alternatively, please visit thefa.signvideo.net - You can read more about our SignVideo and BSL service here: Services for the hard of hearing or deaf. Our offices are open Monday - Friday, 10am-5pm. If your concert or match goes on sale or presale earlier than 10am, then our lines will be open from the earlier time.

IMPORTANT: If you have previously purchased tickets with us and already have a customer number, you do not need to send in supporting documentation again. If you cannot remember your customer number, we can look it up when you call.






Danielle is the author of this solution article.

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