Please note that all accessible tickets are sold via Wembley Stadium only, unless stated on individual event page. We ask that if you have access requirements that you do not purchase from any other ticketing agency as we may be unable to assist you.
Should you be looking to purchase accessible tickets and/or require a personal assistant for an upcoming event at Wembley Stadium connected by EE, we kindly ask that you follow the process below. All tickets are sold subject to eligibility.
1. Please send us your supporting documentation via email. We ask this of all guests purchasing tickets to ensure fairness and parity.
Email: POD@wembleystadium.com
Accepted supporting documentation for accessible tickets:
- A statement of higher or middle rate disability living allowance (DLA)
- Receipt of either the Severe Disablement Allowance or Attendance Allowance
- Personal Independence Payment (PIP)
- Attendance Allowance
- Qualifying annual uprating letter
- The Access Card (Details available from www.accesscard.org.uk)
- Registration document which certifies that you are Registered Blind or Partially Sighted
- Veterans Agency letter confirming War Disablement Pension
- A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
- If resident outside of UK please use equivalent documentation
2. To book your tickets, please call our ticketing team on 0800 093 0824.
Please note, our phone line system has a call back option available to use that saves your place in the phone queue, this is very useful during a ticket sale especially if you are unable to stay on the phone for a longer period of time so please do utilise this service provided.
Alternatively, for Deaf British Sign Language (BSL) users, please visit thefa.signvideo.net. For Deaf non BSL users, we recommend Text Relay or Next Generation Text Lite App which is available in Android or Apple versions. You can read more about our SignVideo and BSL service here: Services for the hard of hearing or deaf.
Our offices are open Monday - Friday, 10am-5pm however please note, we WILL be open if a sale is scheduled for a weekend date or if your concert/event is scheduled for an earlier sale time (before 10AM).
IMPORTANT: If you have previously purchased tickets with us and already have a customer number, you do not need to send in supporting documentation again. If you cannot remember your customer number, we can look it up when you call to make your booking.