Thank you for buying a ticket from us to an event here at Wembley Stadium, connected by EE. Please read below for information on the postponements and rescheduling of events, along with ticket refund information.
What happens next?
If you have purchased a ticket from us for any of our events, you do not need to do anything at this stage. We are working with our partners and event owners to determine how best to reschedule any events that are postponed due to COVID-19.
My event is postponed:
You will be contacted directly if your event is postponed. In the event that once a revised date has been announced you are unable to attend, we will explain the process for requesting a refund in the same communication. If owing to the current situation, you would like to request a refund for an upcoming event with us, please get in touch using the details below.
My event is cancelled:
However, if due to COVID-19, the event you were due to attend is cancelled payment for the face value of the ticket will be refunded automatically, within 30 days of the date the official cancellation is announced. In all cases, refunds will be made directly to the original payment card used to make the purchase. If you have a new credit or debit card, but still have the same credit/debit account we will still be able to process your refund. You only need to get in touch with us if you have closed the credit or debit account you used to purchase the ticket or made a group booking with an alternative payment option.
We hope the information above is helpful and offers some guidance of what will happen in the different scenarios we face. There is no need for you to take any further action at present. However, if you do need to contact us, you can do so by clicking here or sending us a message on Facebook or Twitter. We will endeavour to respond to any questions in a prompt manner and we thank you in advance for your patience during this time.
We thank you for your continued support and understanding of the situation and we cannot wait until you can join us again, under the arch.