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Wembley Stadium Tickets App

Matthew Owen
Modified on: Mon, 20 Jun, 2022 at 1:52 PM

TABLE OF CONTENTS

 

HOW TO RECEIVE THE WEMBLEY STADIUM TICKETS APP TICKETS?

 

How can I get my THE WEMBLEY STADIUM TICKETS APP tickets?

You need to download THE WEMBLEY STADIUM TICKETS APP from the Apple Store if you have an iPhone or from Google Play if you have an Android based smartphone. Follow the link you received in the email advising you to get your tickets


Can I use a Windows smartphone to get THE WEMBLEY STADIUM TICKETS APP tickets?

THE WEMBLEY STADIUM TICKETS APP  is available only for iOS and Android. It’s not compatible with Windows smartphones.

If you have bought mobile tickets and you have a Windows smartphone, please contact Wembley Stadium customer service.


Can I transfer THE WEMBLEY STADIUM TICKETS APP tickets to my laptop and print them?

No, THE WEMBLEY STADIUM TICKETS APP tickets are secured only if they are stored on your mobile phone and cannot be transferred to computers. They are not valid if they are printed.


Do I need an account for THE WEMBLEY STADIUM TICKETS APP?

Yes, when you download THE WEMBLEY STADIUM TICKETS APP, you will need to create, or log in with, an account using the email address you purchased the tickets with.


Is THE WEMBLEY STADIUM TICKETS APP account the same as my portal or website account (the account used to purchase my tickets)?

No, THE WEMBLEY STADIUM TICKETS APP account is independent from any other ticketing account.


I cannot register in the app, what can I do?

Please make sure you entered the below required fields correctly:

  • The email that you used to purchase the tickets. Your email is indicated in the emails that you receive.
  • The 6-digits activation code received by email
  • Password: it needs to contain at least 8 characters including at least 1 capital letter (e.g. X), 1 small letter (e.g. y) and one digit (e.g. 1)
  • If you don't accept the terms and conditions and privacy policy, then you won't be able to complete the registration.
  • In case of need, use the functionality “Resend an activation code” to receive a new activation code. (Only the last activation code received is valid)


When will I receive my email?

In advance of the event, you will receive 2 emails

  • 1 email will invite you to download the app
  • 1 email will inform you about the activation code

When you send a Wembley Stadium Mobile Ticket to a user that does not have THE WEMBLEY STADIUM TICKETS APP, they will also receive these emails.


I changed my smartphone. How do I get/download my THE WEMBLEY STADIUM TICKETS APP tickets on my new smartphone?

Install THE WEMBLEY STADIUM TICKETS APP on your new phone and log in with your email address and password.


I forgot my password. How can I receive my THE WEMBLEY STADIUM TICKETS APP tickets?


Please ask for a new password with the “forgot password” functionality in the app.

Why aren’t my tickets showing up in THE WEMBLEY STADIUM TICKETS APP?

Make sure that you entered your email address correctly. To get your tickets, you must use the same email address that you used to purchase the tickets. If you have to login with another email address, logout of the app and sign in with the correct email address.

If your tickets were originally forwarded to you by another WEMBLEY STADIUM TICKETS APP user, the original sender may have cancelled them and you should check with the person who sent you the tickets.


Do I need an Internet connection?

You need an internet connection to get new THE WEMBLEY STADIUM TICKETS APP tickets. Once the tickets are on your phone, you don't need an internet connection to get into the show.


Where can I see more details?

On the tickets, you can find detailed information about the ticket by clicking the ⓘ button at the bottom of the ticket.


Why is no barcode showing on my ticket?

Your barcode is securely stored, and you do not initially see it. The barcode will be displayed when your ticket is automatically activated, this can range from a few days before the event to the day of the event. 


HOW TO SEND TICKETS TO FRIENDS?


Can I send THE WEMBLEY STADIUM TICKETS APP tickets to a friend?

Yes, you can securely send your Mobile Ticket to a friend with the send functionality in the app.


How will my recipient know I sent tickets?

If you send a ticket to a friend that doesn’t have an account on THE WEMBLEY STADIUM TICKETS APP, your friend will receive an email to invite them to download THE WEMBLEY STADIUM TICKETS APP and create an account.

If you send a ticket to a friend that already has an account for THE WEMBLEY STADIUM TICKETS APP, your friend will receive a notification with their ticket directly in their THE WEMBLEY STADIUM TICKETS APP.


Can I re-send a ticket received?

Yes, a ticket can be sent to a new recipient (or sent back the sender) after it has been received.


Where can I find the list of tickets sent / received?

In the “Transfer history” tab, you will find a list of all tickets sent and received, including the name of the sender or recipient.


I have purchased several mobile tickets, should I send the additional tickets to my friends, or should I keep them on my phone?

It is recommended to send the tickets to friends to allow them to choose when they arrive at the stadium.


What if my friend doesn’t have a smartphone?

If you are attending the stadium with a friend who does not have a smartphone, you can keep the ticket on your phone and enter the stadium together.


What if I never received the “Ticket sent” email?

If you are expecting to receive a ticket but were never notified by email, check your email spam folder and contact the sender. The sender can cancel the current ticket sending, then re-send to you.


When can I send THE WEMBLEY STADIUM TICKETS APP tickets?

You can send THE WEMBLEY STADIUM TICKETS APP tickets any time unless restricted by for specific events. If this is the case, you'll be notified when you purchase your tickets.


Can I cancel the sending of a THE WEMBLEY STADIUM TICKETS APP ticket?

Yes, you can cancel the transfer of a THE WEMBLEY STADIUM TICKETS APP ticket before it arrives to the recipient. The recipient will receive the ticket when he login and open THE WEMBLEY STADIUM TICKETS APP. After the transfer is successful, it is not possible to cancel it.

If you accidentally send the ticket to the wrong email address, after cancellation, you can resend the ticket to the correct email address.


Why do I still see a ticket after sending?

Just after sending a ticket, your ticket remains in the “my tickets” tab, marked as “In transfer”, until your ticket is received by the recipient. As soon as the ticket is received, the ticket moves from “my tickets” to “Transfer history” tab.

 

HOW TO ENTER THE STADIUM?


How to prepare my smartphone to enter the stadium?

The battery of your phone should be charged.


Do I need internet connection to enter the stadium?

If you have already received your tickets, you don’t need any Internet connection to activate THE WEMBLEY STADIUM TICKETS APP tickets when you enter the stadium.


How to enter the stadium with THE WEMBLEY STADIUM TICKETS APP tickets?

Simply present your mobile device with your ticket displaying the barcode for entrance at the stadium. The barcode will usually be displayed a day before the show. You will not see any barcode until the activation time.


Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted. Tickets must be presented within THE WEMBLEY STADIUM TICKETS APP. Copies of barcodes presented through third-party apps, screenshots or print outs will not be accepted.


Can I send THE WEMBLEY STADIUM TICKETS APP tickets at the stadium?

Yes, you can send your ticket at any time. For some shows this may be restricted but you'll be notified when you purchase your tickets.


What if I lose connectivity after I’ve retrieved my tickets?

If you have previously downloaded your tickets in THE WEMBLEY STADIUM TICKETS APP, then your tickets can be displayed without any Internet connection.

Since connectivity may be intermittent, we encourage you to download your tickets to your device before heading to the stadium.


What do I do if my mobile device’s battery dies?

Make sure you come to the stadium with your battery charged. You won’t be able to show your tickets with no battery.

You can login with your credentials in another phone to retrieve your ticket and eventually transfer it to the account of a friend. Thus, you will collect your ticket and your friend’s tickets on the same phone and same account.

If your phone has died and you're unable to login on someone else's phone, please head to the box office.

 

 


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