We kindly ask that you read all the information below to ensure a smooth booking experience.
Our Disability Access Ticketing Line opened at 9:00am on Wednesday 29 April for the Capital presale in line with the official ticket retailers.
The presale has now SOLD OUT. Our phone line remains open for enquiries, However, as the presale has now sold out, we are unable to offer any further ticket purchases for Capital Summertime Ball until general sale opens.
General on-sale begins on Thursday 30 April at 9am
There is a ticket limit of 6 per call for both pre-sale and general sale. This ticket limit includes any companion tickets. All accessible tickets for this event are available exclusively through the Wembley Stadium Disability Access Ticketing Phone Line. We strongly recommend not purchasing from any other ticket retailers if you require accessible tickets.
To help reduce waiting times, we kindly ask that only one call is made per group. As this is expected to be a very popular event in our calendar, we anticipate call queues may be longer than usual. We do offer a callback service within our queue system, subject to capacity.
If you wish to purchase accessible tickets and/or require a personal assistant, please follow the process below. We work with Nimbus to process supporting documentation, and registration with Nimbus is required to purchase accessible tickets.
If you already hold a valid Nimbus Access Card: Register with Wembley Stadium
- The call handler will simply take your Access Card ID at the time of purchase.
- You may register your Access Card with Wembley Stadium if you wish, however this is not required.
If you do not hold an Access Card: Apply for an Access Card or Wembley DAP
- You can apply for a Wembley Digital Access Pass (DAP) or a Nimbus Access Card.
To purchase accessible tickets, please call our team when tickets go on sale. Our phone lines will be open from the start of the sale. We also accommodate pre-sales via our Wembley Stadium Disability Access Ticketing Phone Line.
0800 093 0824
Please have your Access Card ID ready when you call. Our Customer Engagement Team will:
- Verify your Access Card
- Check ticket availability
- Assist with your booking
- Recommend the most suitable seating based on your access requirements
Alternatively, if you require BSL, you can contact us via SignVideo. You can find out more about our SignVideo service for guests who are hard of hearing or deaf here.
Important information
- Tickets are subject to availability.
- Please note that companion tickets cannot be added to general admission ticket purchases.
- Digital Access Passes issued for other venues or ticketing providers cannot be used for accessible ticket bookings at Wembley Stadium.
- Please note, after submitting your application, you will receive a confirmation email from Nimbus with a reference number. This is not your Digital Access Pass. Processing typically takes around 48 hours.
- If your Wembley Digital Access Pass or Access Card registration is still being processed by Nimbus, we can place tickets on hold for you during the sales period.