PLEASE NOTE OUR DISABLED ACCESS TICKETING PHONE LINE IS NOW CLOSED FOR THE FESTIVE PERIOD. WE REOPEN ON JANUARY 4TH AT 10AM.
Should you be looking to purchase accessible tickets for an upcoming event at Wembley Stadium connected by EE, we kindly ask that you follow this process.
1. Please send us your proof of eligibility :
The Football Association
Accepted proof of eligibility for Medical Exemption Certificates and accessible seating:*
A statement of higher or middle rate disability living allowance (DLA)
Receipt of either the Severe Disablement Allowance or Attendance Allowance
Personal Independence Payment (PIP)
Qualifying annual uprating letter
The Access Card (Details available from www.accesscard.org.uk)
Registration document which certifies that you are Registered Blind or Partially Sighted
Veterans Agency letter confirming War Disablement Pension
A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
If resident outside of UK please use equivalent documentation
The above is not exhaustive and we do consider each application on a case by case basis.
*Please note that if you wish to bring in medical equipment that falls within the permitted size of the restricted bag policy, you do not need to apply for an exemption certificate.
2. To book your tickets, please call our ticketing team on 0800 093 0824. Alternatively, please visit thefa.signvideo.net - You can read more about our SignVideo and BSL service here: Services for the hard of hearing or deaf. Our offices are open Monday - Friday, 10am-5pm. If your concert or match goes onsale or presale earlier than 10am, then our lines will be open from the earlier time.
IMPORTANT: If you have previously purchased tickets with us and already have a customer number, you do not need to send in proof of disability again. If you cannot remember your customer number, we can look it up when you call.